VALORIATerms of use
These are the terms of use of the Valoria site and game ("the service"). Using the service means agreeing to these terms, to the game rules and to the privacy policy.
1. The account
- To play you need an account with a real email address of your own.
- Minimum age: 13. In the European Union and the United Kingdom, under 16 – with a parent's or guardian's permission. Under 18 anywhere – with a parent's permission for purchases.
- You are responsible for keeping your password safe. We recommend turning on two-step verification.
- You can delete your account at any time in "My account".
2. The game
- Valoria is a game. Worlds, villages, units, gold and items are part of the game only – they have no monetary value, cannot be exchanged for money, and are not the player's property.
- Each world runs one round. At the end of the round the world is reset, and the results enter the Hall of Fame.
- We may change the game, balance it, add and remove things, and close a world – with advance notice when possible.
3. Conduct
- The game rules are part of these terms. Breaking them may lead to a warning, a suspension or a block, and to cancelling what was gained in a forbidden way.
4. Availability
- We do everything we can to keep the service running, but we do not promise there will be no faults or maintenance. During maintenance, time in the game stops.
5. Liability
- The service is provided as is. To the extent the law allows, we are not liable for indirect damage, and our liability is limited to what you paid in the last 12 months. Nothing here limits rights that the consumer law of your country gives you and that cannot be waived.
6. Changes to the terms
- The terms may change. A material change will be announced on the site before it takes effect.
7. Law
- These terms are governed by the law of Israel, without taking away the protection your own country's mandatory consumer law gives you.
8. Contact
- For any question: support@valoria-game.com, or the "Contact" page.
Purchases
- What is bought – Gold and the club are digital content inside the game only. They have no money value, and cannot be exchanged or transferred for money or to another player. They belong to the world and the round in which they were bought.
- Delivery – The gold goes in right after the payment is confirmed. If it did not arrive within an hour – contact support.
- Refunds – Once the gold went in, and especially once it was used, there is no refund. Exception: a technical fault that kept the gold from arriving – then money or gold is returned, at our choice. A refund request – through support, within 14 days of the purchase, with the payment ID.
- Chargebacks and fraud – A chargeback or a refund through PayPal cancels what was bought. If the gold was already spent – the account is in debt, and there are no purchases until it is settled. In fraud the account may be blocked.
- Minors – Anyone under 18 buys only with a parent's or guardian's permission, and with their means of payment. The first purchase asks to confirm this in a checkbox. A parent who found a purchase made without permission – contacts support, and we look into a refund.
- Prices – Prices are in dollars and include all applicable taxes. PayPal may charge a conversion fee.
- End of a round and changes – At the end of a round the world is reset, and so are the gold and the club in it. There is no refund for that. The game may change prices and packages for the future, without changing a purchase already made.
- Privacy – The payment is made at PayPal. We keep only the payment ID, the amount, the time and the PayPal account's email (for support and fraud prevention), and never see card details.